Shipping Policy
Shipping Policy
At Nexa Gadget, we believe that getting your order to you quickly, safely, and at no extra cost is just as important as the product itself. Please read our full shipping policy below so you know exactly what to expect from the moment you place your order to the moment it arrives at your door.
Free Shipping on Every Order
We are proud to offer completely free shipping on every single order — no minimum spend, no hidden fees, and no surprises at checkout. The price you see is the price you pay.
Where We Ship
We currently ship to the following countries:
- 🇺🇸 United States
- 🇨🇦 Canada
- 🇲🇽 Mexico
We are working on expanding to more regions in the future. If your country is not listed, please feel free to contact us and we’ll let you know if we can accommodate your order.
Order Processing Time
Once your payment is confirmed, our team begins preparing your order right away. Orders are typically processed within 1–3 business days. Please note:
- Orders placed on weekends or public holidays will be processed on the next available business day.
- During peak seasons or promotional periods, processing may take slightly longer — but we always aim to get your order out as fast as possible.
- You will receive a shipping confirmation email with your tracking details as soon as your order leaves our warehouse.
Estimated Delivery Time
After your order has been processed and dispatched, estimated delivery times are as follows:
- United States: 7–15 business days
- Canada: 7–15 business days
- Mexico: 7–15 business days
Please keep in mind that these are estimates. While the vast majority of orders arrive within this window, occasional delays may occur due to high carrier demand, weather conditions, or customs inspections — all of which are outside our control. We appreciate your patience in these rare situations.
Order Tracking
Every order placed at Nexa Gadget comes with full tracking. Once your order ships, you will receive an email containing your unique tracking number and a link to monitor your shipment in real time.
If you have not received a tracking email within 5 business days of placing your order, please check your spam or promotions folder first. If it’s not there, contact us and we’ll look into it immediately.
Customs, Duties & Taxes
For customers in Canada and Mexico, please be aware that your order may be subject to customs fees, import duties, or taxes imposed by your country’s government upon arrival. These charges are not included in your order total and are the sole responsibility of the customer.
We have no control over customs processing times or fees. If you have questions about potential charges, we recommend contacting your local customs office before placing your order.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window and your tracking information shows no recent updates, please don’t panic — contact us at nexagadget072@gmail.com with your order number. We will investigate with the carrier and do everything we can to locate your package or arrange a resolution.
Wrong Address
Please double-check your shipping address before completing your order. Nexa Gadget is not responsible for orders shipped to an incorrect address provided by the customer. If you notice a mistake immediately after placing your order, contact us right away and we will do our best to update it before dispatch.
Need Help?
Our support team is available 7 days a week. If you have any questions about your shipment, tracking, or delivery, don’t hesitate to reach out:
We typically respond within 24 hours and we’re always happy to help. Thank you for choosing Nexa Gadget — we truly appreciate your trust. 💛