Refund Policy

Our Promise to You

At Nexa Gadget, every order matters to us. We want you to shop with complete confidence, knowing that if something isn't right, we will always do what's fair. Please read our policy carefully so we're on the same page.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. If you are not satisfied with your purchase for any reason, contact us within 30 days of receiving your item and we will offer a refund, replacement, or store credit — whichever works best for you.

Eligibility Requirements

To qualify for a refund or return, the following conditions must be met:

  • Your request must be submitted within 30 days of the confirmed delivery date.
  • The item must be in its original condition and original packaging.
  • Items that have been used, damaged through misuse, or altered in any way are not eligible for a refund.
  • For hygiene reasons, certain personal-use items cannot be returned unless they arrive defective.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos of the item and packaging. We will arrange a full refund or free replacement at no extra cost to you — no questions asked.

How to Request a Refund

Simply email us at nexagadget072@gmail.com with the following:

  • Your order number
  • A brief description of the issue
  • Photos if the item is damaged or incorrect

We respond to all emails within 1–2 business days.

Refund Processing Time

Once your return is approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or card provider.

Return Shipping

If the return is due to our error (wrong item, defective product), we cover all return shipping costs. If you are returning for personal reasons (change of mind), return shipping costs are the responsibility of the customer.

Non-Refundable Situations

We are unable to process refunds in the following cases:

  • Refund request is made after 30 days of delivery
  • Item shows clear signs of use or damage caused by the customer
  • Original packaging has been discarded or destroyed

We understand this can be disappointing, and we encourage you to reach out before giving up — we always try to find a fair solution.

Still Have Questions?

We're real people who genuinely care about your experience. Don't hesitate to reach out at nexagadget072@gmail.com — we're happy to help. 💛